WE TURN SHOPPING COMPLAINTS INTO A GREAT CUSTOMER EXPERIENCE
A SOLUTION IS ONLY A CLICK AWAY
How it
works
works
4 SOLUTIONS TO RESOLVE CUSTOMER ISSUES
COOKIES
Like many websites, we use “cookies” to collect information. Youstice may set cookies for your web browser as you visit our websites or as you use our products and services.
A cookie is a small piece of information that is stored on your computer for the purpose of identifying your browser during interaction on websites. Cookies may also be used to store information such as identifiers and user preferences, during the validity period of the relevant cookie, when a browser accesses various website pages or when it returns on the same website. A website may set a cookie to the browser only if the browser's preferences allow it and only the issuer of a cookie may read or modify the information contained in such cookie. Furthermore, a browser only permits websites to access the cookies each particular website has set, never to those set by other websites.
We use various types of cookies :
- 1. Necessary: "strictly necessary cookie" : Certain cookies are necessary for your usage of our website and are present every time you use our web. They do not contain any personal data.
- 2. Site experience: "functional cookie" : Functional cookies enable our site to remember your choices and your personal parameters in order to be able to propose to you more personalized functions during your usage of our site.
- 3. Performance and Operation: "analytical cookie" : Analytical cookies permit to recognize visitors of our site and in general anonymized manner measure user information such as frequency of visits of sub-pages, length of visits etc. They enable us to improve our website.
Why do we use cookies? The cookies installed on Youstice are exclusively intended to enable or facilitate communication by electronic means and are strictly necessary for the provision of the service. When you browse our website and use our application, cookies will be installed and accessed to help us analyzing your experience and the traffic of our website. You have the option to manage the cookies used by configuring your browser as described below.
How can you manage cookies? You have several options to manage cookies. Most browsers are set by default and accept cookies, but you can choose to systematically accept or reject all cookies or only cookies from certain issuers. You may also configure your browser to accept or reject cookies on a case by case basis prior to their installation. You may also regularly delete cookies from your device terminal via your browser. Remember to set all the browsers of your different terminals (tablets, smartphones, computers).
Each browser has its own way of managing cookies and cookies settings. The configuration of each browser is described in its help menu, which will inform you of how to change their cookie settings. For example:
- - for Internet Explorer™ :; http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies ;
- - for Safari™ : https://support.apple.com/kb/PH17191?viewlocale=en_US&locale=en_US ;
- - for Chrome™ : https://support.google.com/chrome/answer/95647?hl=en&hlrm=en ;
- - for Firefox™ : https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences ;
- - for Opera™ : http://help.opera.com/Windows/10.20/en/cookies.html.
However, please note that setting your browser to disable cookies may restrict you from accessing certain features, pages, or areas of the site, for which we cannot be held responsible.
Please further note that if you decide to reject cookies, a refusal cookie will be installed on your device. If you delete this refusal cookie, it will no longer be possible to know that you wanted no cookie to be installed. Likewise, when you decide to accept cookies, a consent cookie is installed on your device. This is why consent cookies and refusal cookies should not be deleted from your device.
Be THE Business
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Free For A Month Choose Your Solution Pricing More InfoFor Businesses
Get Heard AND Get
Your Complaint Resolved
Ask Retailers To Join Youstice
Invite Your RetailerLearn MoreFor Customers
Handle Your Shopping Issues Through Our Application
Youstice is a smart app that turns complaints into a trouble-free shopping experience. It helps companies seamlessly communicate with their customers and handle claims, so that customers can spend more time shopping - and less time making complaints.
Build Your Reputation in a New Way
There are many reasons why shops should go the extra mile with their existing customer care. By making them an active part of the dispute resolution process, businesses boost their customers’ satisfaction, minimize negative reviews, reduce legal risks and ultimately increase their revenue.
Resolving Complaints Finally Made Easy
Any complaint related to purchased products or services can now be resolved to mutual satisfaction quickly. Customers no longer need to vent their frustration, instead they can use Youstice to describe their problem via simple icons and text. Stores can respond promptly, taking customer care to a new level. If both sides still can't find an agreement, the customer can “escalate” their claim and ask a neutral professional for a decision.
More About Youstice Retailers: How It Works
Works for Companies and Customers
Businesses can start their one month free trial today and easily install Youstice on their website. Customers submit their complaints directly from the store's website by clicking on the Youstice's logo and avoiding miscommunication – and negative feelings. Save your company hours - or even days - of phone calls, chats, e-mails and follow-ups, and reach a fair deal for both parties.
Youstice At Glance
- 2014
Year of launch - 4
Sector solutions - 3
Continents - 250+
Current clients - 10
Languages
What do Our Partners and Clients Say?
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Jan Muhlfeit, Ret. Chairman Europe, Microsoft Corporation
"Youstice offers a revolutionary solution for hard-to-handle e-shop customer complaints in the 21st century.” -
Esther Dyson, founding chairman of ICANN, angel investor, member of Youstice advisory board
"It is amazing: We can sell and buy products and services all over the world with the click of a mouse - but there is still no global cross-border system for the resolution of disputes. How crazy is that? Youstice is the perfect solution to fill this gap and provide lightweight, responsive governance for e-commerce.“ -
Karolin Lang, Business Development Manager, Händlerbund (Germany)
"Youstice is a pioneering innovation in resolving consumer complaints. We can recommend Youstice to our members as a perfect addition to their existing customer service." -
Arnauld Bourboulon, CRO at PrestaShop
"Being a PrestaShop Premium partner has given Youstice exposure in our international community. Our marketplace alone has introduced thousands of merchants to Youstice's new approach to customer dispute resolution. It's the combination of having a great service and our international visibility that makes our partnership a success."
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News
Youstice Introduces Industry-Specific Solutions
Youstice today announced expansion of its portfolio of products. The company who - back in 2014 - marketed a smart web application for handling complaints from e-commerce sector, has now added three customized solutions for travel, gambling and car rental businesses.
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