Welcome to Youstice Blog!

We will use this space to share with you the latest developments on what we do at Youstice. We will also invite various experts to speak their mind about a number of topics, such as online dispute resolution, as well as the latest trends in issue management, e-commerce and technology, among others.

Zuzka is our Communication Coordinator. She takes care of research and content drafting for marketing department and handles communications with media and partners. Her previous expertise includes internships at various NGOs and media institutions.

Online dispute resolution: From its birth to 2016

Since July 9, 2015, EU member states are asked to implement new legislation with a requirement to settle disputes with consumers through a system of online mediation.

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Interview with Vincent Tilman: There is no “one size fits all” dispute resolution process

Vincent Tilman is bMediation’s Principal Advisor and has been developing mediation expertise for over 10 years, particularly in the area of commercial disputes in an international environment. Vincent’s most recent mediated disputes related to construction, real estate, Information technology and inheritance. How does he see the role of ODR in Belgium and what are the biggest challenges his dispute resolution efforts face nowadays?

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Interview with Gregory Hunt: ODR is a long slog and we are much further than we were a decade or two ago

Gregory Hunt is one of Europe's most experienced advocates of ODR, and a director at one of the leading ODR services in the United Kingdom: the non-profit Ombudsman Services organization. With 21 years of experience in alternative dispute resolution, whom better to ask about the current situation when it comes to consumer disputes?

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Returned Christmas gifts: How to Make The Most of Them?

Season of joy and gift-giving is over, with nearly 40 per cent of consumers visiting the stores to return their holiday gift.1 This might initially sound like a bad end of the deal for your shop, but don’t ring the alarm yet and try to see this as a chance to get ahead the curve. Now, what are the most important facts behind the gift-returning and how can your e-shop profit from this January trend?

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How To Build A Perfect E-shop: 8 Tips From Experts

Whether you’re an aspiring entrepreneur who wants to change the world, or just a “regular Joe” who is dipping his toe in the big pond of online commerce, proper business know-how is something you cannot afford to miss. Here are eight tips from experts on how to build a perfect e-shop.

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10 top entrepreneurs on Customer Service

According to Salesforce, 70% of buying experiences are influenced by how the customer feels they're being treated. There is not one great entrepreneur who would doubt the importance of good customer care. In case you need to get inspired, here are the top 10 quotes from e-Commerce gurus on customer service:

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Summer Is Coming - What Does That Mean For E-Commerce?

Season of the sun, beaches and heat-waves is upon us! Put on your sunglasses, pour some sunscreen on that burned skin and prop-up your bare feet to see what the biggest hits in e-Commerce during summer months are.

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Why automation is necessary for your small online business

It's a dog eat dog world out there for the small e-shops. According to Ecommerce Europe 2014 report, there are more than 645 000 estimated online businesses in Europe.1 That means vast competition, little-to-no chance of quick brand awareness and minimal budget. It's make it or break it time for small online businesses and every penny counts. This is why it’s worth considering automation as a tool for better business results.

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What does it mean to be customer-centric?

According to world-renowned expert on branding and digital strategy Minter Dial, customer-centricity is one of the biggest trends for 2015.1 While the term has been around since 90`s, the philosophy has not yet made it into mainstream vernacular. What are the 7 most important tips for being customer-centric?

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Secrets of winning your customers over for World Consumer Rights Day

Year after year, on March 15th, we are reminded of the creation and initial outline of an important milestone in the world of customer service; Consumer Rights. The importance of consumer right grew rapidly as its effects yielded positive results for companies around the world.

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Aftermath of Christmas 2014: Tips for Retailers to Gain More Happy Customers

Christmas holidays are coming to a close, and so is the consumer satisfaction. Here comes the brigade of gift-returners – and they all want to express their unhappiness. According to ForeSee's annual Online Retail Satisfaction Index: UK Christmas Edition, which measures customer satisfaction, the British retailers do not give a satisfactory perfomance during the Christmas season.

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The Dark Side of Christmas Shopping

Christmas shopping season is traditionally the biggest opportunity for retailers and service providers. Whether it is purchase of a great dress, or securing a discount coupon for a relaxing holiday massage, the clicking race for best price goes through the roof – especially on the online market.

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Tips for Retailers on How to Shine During Black Friday

Black Friday traditionally kicks off the beginning of the holiday shopping season on the day after Thanksgiving. Last year total spending was $57.4 billion- no wonder that Black Friday is considered to be a start of the shopping season! We've prepared several tips for retailers to survive the year's largest bout of shopping madness, as well as the most interesting data from last year.

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4 Local Startups to Watch Out For

Here at Youstice we like to keep an eye out on entrepreneuring start-ups that take a clever idea and turn it into a tool that makes your daily life easier. Here is a short list of start-ups that got our attention:

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25 Customer Service Statistics Every Customer Manager Should Read

Are you interested in improving your customer service?

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