Welcome to Youstice Blog!

We will use this space to share with you the latest developments on what we do at Youstice. We will also invite various experts to speak their mind about a number of topics, such as online dispute resolution, as well as the latest trends in issue management, e-commerce and technology, among others.

Our Presentation to the Council of Europe

On June 22, Youstice was invited by the Council of Europe to deliver a presentation to the members of its Committee on Legal Affairs and Human Rights. Here is a short summary from the event.

The Committee is finalizing a Report on Access to Justice through Online Instruments, whose results are keenly awaited by the legal community and judiciary across Europe. I personally attended the session and answered many questions, most importantly: what type of disputes are well suited for online dispute resolution (ODR) and what procedural safeguards the ODR procedure must provide?

As for the rough content of the expert opinions: We in Youstice believe that there is almost no area where ODR could not be used, perhaps with some exceptions as regards criminal trials or high value civil law cases. The difference between the offline and online is just the technology.

As the priority areas where to start implementing ODR procedures, we envisage: high volume disputes (disputes of citizens with public authorities), cases where „proximity“ of parties is usually an obstacle to resolving a dispute (divorces, neighbour disputes), cross-border disputes, all simpler disputes where online communication between the parties can further be standardized and streamlined (consumer / shopping disputes). Illustrative examples of sectoral modules that Youstice has developed or is developing were given – retail, insurance, hotels, car rental, online gambling, PC and music, aviation or real property.

As for procedural safeguards, several key principles were ennumerated: speed (justice delayed is justice denied), quality and consistency of decision-making, cherry-picking prevention etc. The same principles apply to any legal proceedings – the technology, as mentioned above, does not introduce any variation. What is more important to remind is that ODR technology ensures not only speed, but also low cost of the decision-making. In our opinion and experience gained while implementing Youstice, in some areas the cost of proceedings can be reduced by 80% (and thus the fee can be significantly reduced too), so the paramount principle of access to justice as such is strengthened.

The Report should be published in the early Autumn. For more details, contact Jordi Xucla, the reporter, or Iveta Havlova at This email address is being protected from spambots. You need JavaScript enabled to view it.

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