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Here at Youstice we like to keep an eye out on entrepreneuring start-ups that take a clever idea and turn it into a tool that makes your daily life easier. Here is a short list of start-ups that got our attention:
The days of consumers solely going into a shop to buy products is quickly becoming a thing of the past and ecommerce is becoming the new way consumers interact with retailers. Since the mobility explosion of the past few years, bricks and mortar stores are a lot less influential than their online counterparts. Another impact of ecommerce has been the change in consumers’ habits – whether that’s the way they consume, the way they purchase or the way they engage with retailers.
Here are some useful tips on how to simplify the process of complaining and increase your chances to actually get what you want.
As the saying goes: Customer is THE key pillar of every business. Without them, there is no income and without money, it is impossible for any company to exist in a longer run. Each customer service employee should understand the responsibility to provide top customer service and the fact that a customer has to be treated individually, with a full respect and patience.
Ever heard of Online Dispute Resolution? Online Dispute Resolution (ODR) is dispute resolution using online communications and information technology outside the courts. Given the high costs and barriers for consumers to “going to court”, very few of them take their commercial disputes there. ODR has therefore been regarded as a vital means of access to justice for consumers who have a dispute with a business. New EU legislation exists on ODR (the ADR Directive 2013/11/EU and the ODR Regulation 524/2013/EU) and the government’s consultation period on how to implement this new legislation in the UK has just expired today. It is likely that we will see the setup of a residual ODR system open for all consumer disputes in the UK as a consequence.
Nowadays, customer care is one of the most important areas, which need to be modified to the online world's needs. The behavior of consumers has changed. Everyone wants to benefit from the advantages of online shopping method, while maintaining all of the benefits of buying in a “brick-and-mortar” shop.
· It costs five to six times as much to get a new (first time) customer as it does to keep a current one
· Customer loyalty can be worth up to 10 times as much as a single purchase