Welcome to Youstice Blog!
I have recently read the newly published report on The Cost of Non-Europe1. I first came across the idea in Brussels during European Consumer Summit 2014 this April, where MEP Mr. Pablo Echeverría presented first findings and urged to continue with the adoption of legislation in favor of single European digital market.
I participated at the European Consumer Summit 2014 that took place in Brussels during April 1st - April 2nd. It was a major EU event in the area of consumer protection. Selection of the topics was excellent, but two of them dominated: consumer protection in an e-commerce world and a non-existing European digital single market.
Some could say it’s hard to describe an excellent customer service - and they are right. There are dozens of books and pieces of research related to it. However, there are just few rules, which are above the others.
I have attended this week in New York a session of UNCITRAL working group (WGIII) on the topic of online dispute resolution (ODR). I`m an expert member of the Czech delegation, but I was also invited there as the founder of Youstice to an expert panel held on Tuesday, 25 March.
I was in the London attending the Retail Week Live, the leading event for the Retail Industry in the UK. The event called together all the top retailers and their managers so the audience had a chance to listen to great presentations.
Many businesses still overlook the fact that building trust among existing customers and encouraging them to stay with the brand by becoming loyal customers is equally –if not more- important to acquiring new clients.
I spent some time yesterday looking through the Youstice web site and was most impressed...
The Pilot phase lasted 14 days and was a success. We have learnt a lot about the needs of our clients, and we got much needed valuable feedback.
To celebrate International Women’s Day, let me wish all the very best to all of the great women out there! This blogpost will be dedicated to Them.
Business meetings with our potential clients always serve for me as a learning point, showing why Youstice is attractive from their perspective, and what benefits they expect from cooperating with us.
The end of October 2013 was a pretty hectic time in our office, to say the least. We had spent a lot of time, meeting our potential partners across Europe and then following up with them via dozens of e-mails/phone calls. In the meantime, Zbynek (CEO) and Karl (Managing Director) went to the United States for their long planned business journey…
Youstice will not resolve cases by itself. Instead, Youstice will connect alternative and online dispute resolution providers, consumer centers, retailers and their customers worldwide to provide the best platform for online issue management.
Last September, Prof. Christopher Hodges from Oxford University told me that we should start using a term CDR for consumer dispute resolution.