Welcome to Youstice Blog!

We will use this space to share with you the latest developments on what we do at Youstice. We will also invite various experts to speak their mind about a number of topics, such as online dispute resolution, as well as the latest trends in issue management, e-commerce and technology, among others.

Interview with Vincent Tilman: There is no “one size fits all” dispute resolution process

Vincent Tilman is bMediation’s Principal Advisor and has been developing mediation expertise for over 10 years, particularly in the area of commercial disputes in an international environment. Vincent’s most recent mediated disputes related to construction, real estate, Information technology and inheritance. How does he see the role of ODR in Belgium and what are the biggest challenges his dispute resolution efforts face nowadays?

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Interview with Gregory Hunt: ODR is a long slog and we are much further than we were a decade or two ago

Gregory Hunt is one of Europe's most experienced advocates of ODR, and a director at one of the leading ODR services in the United Kingdom: the non-profit Ombudsman Services organization. With 21 years of experience in alternative dispute resolution, whom better to ask about the current situation when it comes to consumer disputes?

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5 Tips For E-commerce Startups In 2016

The eCommerce industry is soaring high from the past few years. With multi-billion dollar markets yet to be tapped, there are a lot of opportunities in this space. Here are some tips to follow if you are planning on starting up – or already have an existing eCommerce startup, which is still a hatchling.

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Returned Christmas gifts: How to Make The Most of Them?

Season of joy and gift-giving is over, with nearly 40 per cent of consumers visiting the stores to return their holiday gift.1 This might initially sound like a bad end of the deal for your shop, but don’t ring the alarm yet and try to see this as a chance to get ahead the curve. Now, what are the most important facts behind the gift-returning and how can your e-shop profit from this January trend?

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How to avoid nervous breakdown this Christmas (for retailers)

Season of plenty is upon us - and your shop as well! According to Fortune magazine, holiday season generates as much as 30% of yearly sales. That means you need to make sure to take advantage of generous spirit of Christmas. But how to avoid stress this responsibility puts on retailer's shoulders?

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How to Avoid Crazy Long Crowds While Shopping During Black Friday?

Beginning of Christmas season is upon us. Ever since Macy's Thanksgiving Day Parade in 1924, Black Friday became unofficial start to Christmas shopping. In recent years, it has been marked by a real shopping frenzy with most retailers, malls and shopping centers, offering huge discounts or bargain deals, often called "doorbuster deals" and "loss leaders". According to National Retal Federation, the value of Black Friday weekend shopping was about 59 billion USD in 2012.

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How To Build A Perfect E-shop: 8 Tips From Experts

Whether you’re an aspiring entrepreneur who wants to change the world, or just a “regular Joe” who is dipping his toe in the big pond of online commerce, proper business know-how is something you cannot afford to miss. Here are eight tips from experts on how to build a perfect e-shop.

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Big Secret Behind Customer Service

How to develop customer service that really matters? This is the topic on which many entrepreneurs often comment. While Jeff Bazos, CEO of Amazon, believes in customer-centricity and fulfilling customer's needs, Elon Musk, founder of Paypal and Tesla Motors, advises to seek out negative feedback. But what is really the big secret behind customer service?

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Consumer trust: above all a matter of good customer experience

On Sunday September 20, 2015 I attended a brainstorming session in Prague, with a fine selection of experts with a stake in Online Dispute Resolution (ODR) and even the very man who coined the term, Ethan Katsh. Amongst these specialists* were also Doc Searls and his wife Joyce, promoters of the VRM concept, James Roper from IMRG UK, AXA’s Philippe Rambaud and Jean Manuel Caparros, as well as Zbynek Loebl, co-founder of Youstice and organiser of this meeting at the heart of the beautiful Czech Capital City. This was the follow-up of the Prague meeting I covered in Autumn 2014. The discussion was about trust and its importance in online commerce. A debate which stressed the importance of brand, awareness, reputation, but mainly customer experience.

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10 top entrepreneurs on Customer Service

According to Salesforce, 70% of buying experiences are influenced by how the customer feels they're being treated. There is not one great entrepreneur who would doubt the importance of good customer care. In case you need to get inspired, here are the top 10 quotes from e-Commerce gurus on customer service:

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Six Common Customer Service Mistakes

According to Forrester research from 2013, 45 percent of all U.S. consumers abandon their online transaction if their questions or concerns aren’t addressed in an efficient manner. Simply put, if you cannot provide efficient customer service, you might lose as much as almost half of your sales!

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7 Psychology Tricks to Boost Your E-Sales

It's never too late to add some few well-intentioned, additional tweaks to your e-shop. Design, layout and even new language copy can help you in your quest to make as many conversions as possible. Let's have a look at the tried and tested 7 psychology tricks that will help your sales and marketing.

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Summer Is Coming - What Does That Mean For E-Commerce?

Season of the sun, beaches and heat-waves is upon us! Put on your sunglasses, pour some sunscreen on that burned skin and prop-up your bare feet to see what the biggest hits in e-Commerce during summer months are.

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Reward your loyal customers

Offering a great product or service is a must. You can‘t fool customers and if you would like to, your business wouldn‘t last very long. Beside great value of a product, exceptional support is another part of a successful business. What will complement a great product and exceptional support and make them the „holy business trinity“? Rewarding of loyal customers, of course!

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How to turn your customers into promoters

Brand recognition doesn’t come cheap. Who’s better to spread the good word of your e-shop than your customers who know your product and services best? Here are three fireproof ways of turning your customers into brand ambassadors.

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Why automation is necessary for your small online business

It's a dog eat dog world out there for the small e-shops. According to Ecommerce Europe 2014 report, there are more than 645 000 estimated online businesses in Europe.1 That means vast competition, little-to-no chance of quick brand awareness and minimal budget. It's make it or break it time for small online businesses and every penny counts. This is why it’s worth considering automation as a tool for better business results.

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5 tools for improving workflow and save time

It can be tough to work efficiently when your office is noisy, or you have too many tasks on your to-do list, your colleagues are interrupting your thoughts, the sun is shining... well, you can find any reason why your working process is slow or ineffective. But hey, this is a digital world with cool little digital helpers. We have prepared a list of tools you may know (but you also may not). Let’s take a look at how to make your work easier.

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How To Use Negative Feedback to Your Benefit

Negative reviews and annoyed “rants” from angry customers on social media happen every day. Rather than feeling depressed about less than favorable opinions, let's look at some facts and data that argue that your e-shop can actually benefit from the negative feedback.

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What does it mean to be customer-centric?

According to world-renowned expert on branding and digital strategy Minter Dial, customer-centricity is one of the biggest trends for 2015.1 While the term has been around since 90`s, the philosophy has not yet made it into mainstream vernacular. What are the 7 most important tips for being customer-centric?

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Happy Employees, Happy Customers

4 Tips How to Motivate Your Employees

"With great power comes great responsibility." Yes. That's a quote from Spiderman. Maybe you are asking, how is this relevant for my business? Let's change the word order. With great responsibility comes great power. Why? Because your employees have great responsibility and with this responsibility comes great power. Power to make your customers satisfied.

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