Welcome to Youstice Blog!

We will use this space to share with you the latest developments on what we do at Youstice. We will also invite various experts to speak their mind about a number of topics, such as online dispute resolution, as well as the latest trends in issue management, e-commerce and technology, among others.

5 E-commerce trends in 2018 you should pay attention to

In 2017, the e-commerce segment grew by 21%. Every day, the world of e-commerce is becoming more and more competitive and there are plenty of things to pay attention to. We have picked these 5 trends which are becoming of increasing importance in 2018.

 

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What has changed for online shoppers in 2016?

Online retail continues to be more and more essential to consumers' everyday life. According to E-Consultancy 2015 retail report, United Kingdom's online retail sales reached 52.25 billion GBP in 2015, a 16.2% increase vs. 2014 when the total amounted to £44.97bn. More and more online shops spring to life every day, while technology and software progress grows faster by a minute. What does this mean for online shoppers and how will it effect their shopping experience in 2016?

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What does it mean to be customer-centric?

According to world-renowned expert on branding and digital strategy Minter Dial, customer-centricity is one of the biggest trends for 2015.1 While the term has been around since 90`s, the philosophy has not yet made it into mainstream vernacular. What are the 7 most important tips for being customer-centric?

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Happy Employees, Happy Customers

4 Tips How to Motivate Your Employees

"With great power comes great responsibility." Yes. That's a quote from Spiderman. Maybe you are asking, how is this relevant for my business? Let's change the word order. With great responsibility comes great power. Why? Because your employees have great responsibility and with this responsibility comes great power. Power to make your customers satisfied.

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7 essentials of a successful online shop

Being an e-shop owner is in many ways similar to being a chef. You've got your state of the art kitchen, you've got your dedication, but you can't cook a good meal without proper ingredients. The 80-percent failure rate of online businesses only underlines the need for good preparation. What are the necessary essentials of successful e-shop?

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Secrets of winning your customers over for World Consumer Rights Day

Year after year, on March 15th, we are reminded of the creation and initial outline of an important milestone in the world of customer service; Consumer Rights. The importance of consumer right grew rapidly as its effects yielded positive results for companies around the world.

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What Exactly is Youstice?

If you want your e-shop to be successful in today’s world you need to be fast. Your customers don’t expect you to be perfect, but they do expect you to fix things when they go wrong as soon as possible.

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Aftermath of Christmas 2014: Tips for Retailers to Gain More Happy Customers

Christmas holidays are coming to a close, and so is the consumer satisfaction. Here comes the brigade of gift-returners – and they all want to express their unhappiness. According to ForeSee's annual Online Retail Satisfaction Index: UK Christmas Edition, which measures customer satisfaction, the British retailers do not give a satisfactory perfomance during the Christmas season.

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Got a Negative Review on Social Media? Keep Calm and Read This

Customers all over the world have their opinion and boy, they are not afraid to share it!

Using social media for your business swings two ways: on one hand you get insights and information directly from the buyer's market, and on the other hand, you get negative sentiment and trolling. How should you handle the latter? Let's boil it down.

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