Welcome to Youstice Blog!

We will use this space to share with you the latest developments on what we do at Youstice. We will also invite various experts to speak their mind about a number of topics, such as online dispute resolution, as well as the latest trends in issue management, e-commerce and technology, among others.

The Endangered Customer by Richard R. Shapiro: A Review

Ever heard of "people first" approach? It's the customer-centric philosophy stating the belief that if you put people first, your customer loyalty will get a significant boost. Founder and president of the Center for client retention, Richard R. Shapiro, wrote an extensive guide of 8 Steps to Guarantee Repeat Business, in which he explains how to develop excellent customer experience.

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