Welcome to Youstice Blog!

We will use this space to share with you the latest developments on what we do at Youstice. We will also invite various experts to speak their mind about a number of topics, such as online dispute resolution, as well as the latest trends in issue management, e-commerce and technology, among others.

AI and the future of customer service

In our latest blog, we wrote about the e-commerce trends for 2018. Altogether, there is one particular trend which will play the most important role in the future of customer service. The AI is revolutionizing every industry today and we believe it is the future of customer care as well. Here is why.
 
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5 E-commerce trends in 2018 you should pay attention to

In 2017, the e-commerce segment grew by 21%. Every day, the world of e-commerce is becoming more and more competitive and there are plenty of things to pay attention to. We have picked these 5 trends which are becoming of increasing importance in 2018.

 

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5 ways to turn negative social media feedback into positive engagement

 

Every business needs to handle negative feedback from time to time. But not every business is capable of turning it into positive engagement. If you follow these 5 basic rules you will always make most of the situation:

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How To Build A Perfect E-shop: 8 Tips From Experts

Whether you’re an aspiring entrepreneur who wants to change the world, or just a “regular Joe” who is dipping his toe in the big pond of online commerce, proper business know-how is something you cannot afford to miss. Here are eight tips from experts on how to build a perfect e-shop.

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Big Secret Behind Customer Service

How to develop customer service that really matters? This is the topic on which many entrepreneurs often comment. While Jeff Bazos, CEO of Amazon, believes in customer-centricity and fulfilling customer's needs, Elon Musk, founder of Paypal and Tesla Motors, advises to seek out negative feedback. But what is really the big secret behind customer service?

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10 top entrepreneurs on Customer Service

According to Salesforce, 70% of buying experiences are influenced by how the customer feels they're being treated. There is not one great entrepreneur who would doubt the importance of good customer care. In case you need to get inspired, here are the top 10 quotes from e-Commerce gurus on customer service:

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Six Common Customer Service Mistakes

According to Forrester research from 2013, 45 percent of all U.S. consumers abandon their online transaction if their questions or concerns aren’t addressed in an efficient manner. Simply put, if you cannot provide efficient customer service, you might lose as much as almost half of your sales!

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7 Psychology Tricks to Boost Your E-Sales

It's never too late to add some few well-intentioned, additional tweaks to your e-shop. Design, layout and even new language copy can help you in your quest to make as many conversions as possible. Let's have a look at the tried and tested 7 psychology tricks that will help your sales and marketing.

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How to turn your customers into promoters

Brand recognition doesn’t come cheap. Who’s better to spread the good word of your e-shop than your customers who know your product and services best? Here are three fireproof ways of turning your customers into brand ambassadors.

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7 essentials of a successful online shop

Being an e-shop owner is in many ways similar to being a chef. You've got your state of the art kitchen, you've got your dedication, but you can't cook a good meal without proper ingredients. The 80-percent failure rate of online businesses only underlines the need for good preparation. What are the necessary essentials of successful e-shop?

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Secrets of winning your customers over for World Consumer Rights Day

Year after year, on March 15th, we are reminded of the creation and initial outline of an important milestone in the world of customer service; Consumer Rights. The importance of consumer right grew rapidly as its effects yielded positive results for companies around the world.

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6 must have add-ons for your PrestaShop e-shop

2015 is shaping up to be a big year for small online retailers. With the rise of online shopping platforms like PrestaShop or Magento, and the shift of customers from visiting brick-and-mortar stores to clicking on an e-shop, the opportunities are endless. However, are you taking advantage of every tool you can to help your online business thrive? Here's our "must have" election of top PrestaShop add-ons for 2015.

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Did You Return Your Christmas Gift? So Did These Customers

Christmas season is traditionally the biggest period for returning purchased goods. It's also the most demanding time of the year for retailers who need to offer top quality assistance to impatient clients. Unhappy gift-owners often will want to change the color of their clothing or to get their cash back - ASAP. So, what are the top Christmas gift-returning trends and figures from 2014? We've selected the best ones from the US, UK, Germany and France for you to give you a better overview of the situation.

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What The Retailers Should Do to Satisfy Their Customers this Christmas Season

Let me tell you a short true story about how different can be the views and assumptions of retailers and their customers, especially during Christmas season.

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What Buyer Protection Do UK Shoppers Get With a Credit Card?

Buyer protection is one of the many perks that come with having a credit card. Buyer protection covers certain purchases and functions as a form of insurance. To know more about the typical buyer protection plan that comes with having a credit card, read on.

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7 Useful Tips On How To Handle Difficult Customers

It should come as no surprise that not dealing with complaints from customers may affect your company’s reputation – AND business. The research shows that as many as 66% of disgruntled customers will most probably not shop with you again if they bought a faulty product – or experienced bad service… Here are seven ways to avoid losing clients – and save your brand’s reputation.

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