Welcome to Youstice Blog!

We will use this space to share with you the latest developments on what we do at Youstice. We will also invite various experts to speak their mind about a number of topics, such as online dispute resolution, as well as the latest trends in issue management, e-commerce and technology, among others.

Did You Return Your Christmas Gift? So Did These Customers

Christmas season is traditionally the biggest period for returning purchased goods. It's also the most demanding time of the year for retailers who need to offer top quality assistance to impatient clients. Unhappy gift-owners often will want to change the color of their clothing or to get their cash back - ASAP. So, what are the top Christmas gift-returning trends and figures from 2014? We've selected the best ones from the US, UK, Germany and France for you to give you a better overview of the situation.

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Bad Christmas gift? Read this before returning it.

Christmas is definitely over and for most of us, the only thing that remains is nice holiday memories… plus some unwanted gifts! Continue reading and you’ll find out your options in case you want to return some presents that you simply don`t want to keep. In the end, you’ll also find one interesting hint for those of you who like to shop online.

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The Most Important Thing You Need to Gain a Competetive Advantage During The Christmas Season

This Christmas season it is estimated that retailers across the US will sell goods in excess of $616 billion.1 Some $60 billion is going to be spent by online shoppers. Retailers, be prepared!

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The Dark Side of Christmas Shopping

Christmas shopping season is traditionally the biggest opportunity for retailers and service providers. Whether it is purchase of a great dress, or securing a discount coupon for a relaxing holiday massage, the clicking race for best price goes through the roof – especially on the online market.

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What The Retailers Should Do to Satisfy Their Customers this Christmas Season

Let me tell you a short true story about how different can be the views and assumptions of retailers and their customers, especially during Christmas season.

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Tips for Retailers on How to Shine During Black Friday

Black Friday traditionally kicks off the beginning of the holiday shopping season on the day after Thanksgiving. Last year total spending was $57.4 billion- no wonder that Black Friday is considered to be a start of the shopping season! We've prepared several tips for retailers to survive the year's largest bout of shopping madness, as well as the most interesting data from last year.

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