Welcome to Youstice Blog!

We will use this space to share with you the latest developments on what we do at Youstice. We will also invite various experts to speak their mind about a number of topics, such as online dispute resolution, as well as the latest trends in issue management, e-commerce and technology, among others.

How To Use Negative Feedback to Your Benefit

Negative reviews and annoyed “rants” from angry customers on social media happen every day. Rather than feeling depressed about less than favorable opinions, let's look at some facts and data that argue that your e-shop can actually benefit from the negative feedback.

Continue reading
7418 Hits

Got a Negative Review on Social Media? Keep Calm and Read This

Customers all over the world have their opinion and boy, they are not afraid to share it!

Using social media for your business swings two ways: on one hand you get insights and information directly from the buyer's market, and on the other hand, you get negative sentiment and trolling. How should you handle the latter? Let's boil it down.

Continue reading
5292 Hits