Welcome to Youstice Blog!

We will use this space to share with you the latest developments on what we do at Youstice. We will also invite various experts to speak their mind about a number of topics, such as online dispute resolution, as well as the latest trends in issue management, e-commerce and technology, among others.

5 ways to turn negative social media feedback into positive engagement

 

Every business needs to handle negative feedback from time to time. But not every business is capable of turning it into positive engagement. If you follow these 5 basic rules you will always make most of the situation:

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Six Common Customer Service Mistakes

According to Forrester research from 2013, 45 percent of all U.S. consumers abandon their online transaction if their questions or concerns aren’t addressed in an efficient manner. Simply put, if you cannot provide efficient customer service, you might lose as much as almost half of your sales!

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