Welcome to Youstice Blog!

We will use this space to share with you the latest developments on what we do at Youstice. We will also invite various experts to speak their mind about a number of topics, such as online dispute resolution, as well as the latest trends in issue management, e-commerce and technology, among others.

AI and the future of customer service

In our latest blog, we wrote about the e-commerce trends for 2018. Altogether, there is one particular trend which will play the most important role in the future of customer service. The AI is revolutionizing every industry today and we believe it is the future of customer care as well. Here is why.
 
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sMind CONFERENCE

After visiting the sMind conference in Zagreb on the 6th April, we have only compliments for the organizers. It was so nice to see that the Croatian and Slovenian market are in fact leaders in digital innovations, we saw some great presentations. The level of the conference was really high, everyone was nice and we felt warmly welcome there.

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Cheddar and curiosity

Cheddar has several meaning. I know three: a name of an English village, cheese my daughter likes the most and a brand new project in the ad-blocking story created few days ago by the VRM initiative.

VRM stands for Vendor Relation Management as opposed to CRM (Customer Relation Management). VRM is on the side of consumers and at the same time it claims that this is the best position for vendors as well. VRM is clearly a private market-based initiative which is VERY different from political administrative non-practical consumer-protection topics as we know them from Europe.

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ODR: What next?

More and more articles and presentations at conferences this year deal with the topic of the future of online dispute resolution (ODR). All of the authors argue in favor of a very bright future of ODR. Many commentators speak about the next global reform of judicial systems which is going to happen through ODR technology. I agree with that.

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What Exactly is Youstice?

If you want your e-shop to be successful in today’s world you need to be fast. Your customers don’t expect you to be perfect, but they do expect you to fix things when they go wrong as soon as possible.

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