Media Coverage

United Kingdom

A Bill of Rights for Borrowers, Help for Startups, Avoiding Investment Scams and more
Smallbizdaily, Rieva Lesonsky [August 10, 2015]
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YOUSTICE
Startupily, safwankhan [July 20, 2015]
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Youstice
inventures [July 10, 2015]
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Online dispute resolution: What you need to know before ODR legislation is enforced
My Customer, Zuzana Jakubkova [July 2, 2015]
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TROUBLE-FREE SHOPPING WITH YOUSTICE.COM AND JAVA EE 7
ADAM BIEN'S WEBLOG [July 1, 2015]
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Black Friday, click and collect and polarisation, define Christmas 2014, Boxwood report shows
Retail Times [May 3, 2015]
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Intro to Youstice @ GEEKLAW ODR Certification Course
University of Leicester [April 27, 2015]
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CEEDS 2015: Digital and Tech in the CEE Region
inventures [April 27, 2015]
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5 Slovak startups to watch in 2015
EU Startups, Pavel Curda [February 13, 2015]
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Q&A: Why Customer Service Right is Vital for Successful E-commerce
Business Review Europe, Thomas Wadlow [January 3, 2015]
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Customer-focused retailers to win big at the festive cyber sales
Easier Technology [November 26, 2014]
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Michael Kors, Samsung and Sony winning the £1.2bn Black Friday battle
The Drum, Jennifer Faull [November 26, 2014]
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Customer service, not price, will make retailers stand out from crowd, claims Youstice
Retail Times, Fiona Briggs [November 25, 2014]
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Youstice partners with PrestaShop to provide 200,000 online retailers worldwide
a dedicated interface for resolving shopping complaints

PRWeb [November 4, 2014]
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Youstice: Developments & Demonstration
Vimeo [November 4, 2014]
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3 Must-Follow Rules For Addressing Your Online Store’s Customer Complaints
Prestashop [October 20, 2014]
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The real Internet of Things seen by Web pioneers
Visionary Marketing [October 17, 2014]
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23 Startling Facts That Will Alter Your Perception of eCommerce
Propelad.com [October 3, 2014]
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Why Your Business Should Embrace New Digital Trends In Customer Care
MyCustomer [September 15, 2014]
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Why your business should embrace digital trends in customer service
Retail Digital [September 13, 2014]
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Why Your Business Should Embrace New Digital Trends in Customer Care
Digital Marketing Magazine [September 12, 2014]
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Youstice launches the first global web application
ODR Africa [August 21, 2014]
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Correcting the flaws appearing in online customer service systems
Tech Radar Pro [August 13, 2014]
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Customer loyalty is changing. How you market yourselves should do too
Digital Marketing Magazine [August 4, 2014]
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How Do Europeans View Foreign Online Retailers?
Digital Marketing Magazine [August 1, 2014]
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Vendor Relationship Management (VRM) Is The New CRM (Youstice)
Future Lab by Yann Gourvennec [August 1, 2014]
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Correcting The Flaws in Online Customer Service
Digital Marketing Magazine [August 1, 2014]
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Customer loyalty is changing. How you market yourselves should do too
Retail Technology [August 1, 2014]
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Zapp Hackers #ReviveRetail in just 33 hours
Global Banking and Finance Review [July 15, 2014]
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Protecting consumers in a new era of digital enterprise
Consumers International [July 14, 2014]
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Sage Pay wins ZappHack with location-aware ticketing app
EBA day Online [July 10, 2014]
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Zapp Hackers #ReviveRetail in just 33 hours
Zapp [July 10, 2014]
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Why our Customer Service team prefers email
Dunster House [July 10, 2014]
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Sage Pay wins ZappHack with location-aware ticketing app
FinExtra [July 9, 2014]
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British online shoppers are "passive aggressive"
MyCustomer by Jessica Carter [July 4, 2014]
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No Complaints Doesn’t Necessarily Mean Happy Customers
Agency Online [June 24, 2014]
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Customer loyalty is changing. How you market yourselves should do too…
MyCustomer by Karl Reindl [June 23, 2014]
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Customer Loyalty is Changing - How You Market Yourselves Should Too
Digital Marketing Magazine by Karl Reindl [June 20, 2014]
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Shoppers won’t complain about a purchase under £20 – but will hold a grudge
Internet Retailing by Chloe Rigby [June 17, 2014]
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UK's Online Shoppers Only Complain for Orders Over £20
IB Times by Sean Martin [June 17, 2014]
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Are You Too Lazy to Complain?
Psychology Today by Patrick Fagan [June 16, 2014]
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ODR on the rise
Commercial Dispute Resolution [June 16, 2014]
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New study reveals how much online shoppers are prepared to lose rather than make a fuss
Retail Bulletin [June 16, 2014]
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British online shoppers are willing to lose over £20 before taking the effort to make a complaint
Marketing Blog, Will Corry [June 15, 2014]
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British shoppers are happy to lose money before complaining
Plug and Play Design by Rhys Little [June 13, 2014]
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If it’s not worth £20, it’s not worth complaining…
Bitter Wallet [June 13, 2014]
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Brits are losing £775m per year by failing to complain to retailers
Real Business by Shane Schutte [June 12, 2014]
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British consumers willing to lose £20 before making effort to complain
The Drum by Jennifer Faull [June 12, 2014]
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Online shoppers would rather lose money than complain
Direct Commerce [June 12, 2014]
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Youstice steps in to solve online disputes
Customer Experience Magazine [June 5, 2014]
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Online disputes Q&A, Zbynek Loebl, CEO, Youstice
Retail Gazette by Michael Somerville [May 21, 2014]
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Correcting the flaws in online customer service
MyCustomer by Karl Reindl [May 14, 2014]
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France

Un pack dédié aux e-commerçants pour résoudre les litiges en ligne
ITR Mobiles [December 15, 2015]
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Des start-up règlent les litiges avec les services-clients des entreprises
Amarc [November 03, 2015]
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Des start-up règlent les litiges avec les services-clients des entreprises
Paperblog [October 07, 2015]
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Des start-up règlent les litiges avec les services-clients des entreprises
L'Atelier, Sophia Qadiri [October 07, 2015]
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Tout savoir sur les nouvelles obligations de Médiation dans le Règlement des Litiges de Consommation
Skeelbox, Benoit Gaillat [August 26, 2015]
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Le règlement des litiges : levier de la relation client
Visionary Marketing, Frédéric-Michel Chevalier [July 22, 2015]
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Une gestion innovante de la réclamation clients
Mensuel, Elise Dufour [Jun 15, 2015]
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Une gestion innovante de la réclamation clients
Alain Bensoussan Avocas [Jun 10, 2015]
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Juristendances Informatique et Télécoms n°158-2015
Alain Bensoussan Avocas, Isabelle Pottier [Jun 10, 2015]
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Remédier aux défauts du service client en ligne
Economie martin, Zbynek Loebl [February 16, 2015]
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La Nécessité Impérieuse Du Règlement En Ligne Des Litiges De Consommation (RLLC)
Marketing & Innovation, Yann Gourvennec [February 5, 2015]
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Youstice : La première plateforme de Règlement des Litiges en Ligne
LexWeb [January 7, 2015]
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SITE MARCHAND À L'INDEX
Reponse a tout [December 19, 2014]
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Les leçons du Black Friday (infographie)
Internet Retailing, Isabelle Condou [December 7, 2014]
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Les e-consommateurs ont besoin d’être rassurés
Business & Marchés [December 2, 2014]
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De la nécessité de nouveaux modèles de CRM pour résoudre les litiges en ligne
L'Obs [November 28, 2014]
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Coup d'oeil
La correspondence de l’enseigne
[November 17, 2014]
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Prestashop s’associe à Youstice pour la résolution des litiges
Internet Retailing, Isabelle Condou [November 16, 2014]
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Youstice conclut un partenariat avec PrestaShop
Capitaine Commerce by Par Robin
[November 10, 2014]
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Youstice, la résolution des litiges en ligne
LEADER REUNION
[November 5, 2014]
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Remédier aux défauts du service client en ligne
MARKETING PROFESSIONNEL by Zbynek Loebl
[October 16, 2014]
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Youstice, règlement des litiges en ligne
MAGAZINE DE LA DISCOTHÈQUE [October 14, 2014]
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Youstice : une plateforme de règlement des litiges du commerce électronique
CIO-MAG by Anselme AKEKO [October 10, 2014]
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La fidélité de la clientèle évolue. Le marketing doit suivre !
Journal Du Net by Zbynek Loebl [September 30, 2014]
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Youstice: Service de résolution des conflits e-commerce
Weblife by Baptiste Simon [August 13, 2014]
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Youstice launches Vendor Relationship Management (VRM) System
Visionary Marketing by Yann Gourvennec [July 22, 2014]
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20 start-up (ré)inventent le commerce
Alliancy [June 25, 2014]
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Reglement des Litiges en Ligne: Youstice.com
Capitaine Commerce by Simon Tripnaux [June 5, 2014]
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Gérer les conflits entre consommateurs et commerçants en ligne
i-entreprise [June 3, 2014]
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Youstice - présentation de l'enterprise
L'Usine Digitale [June 2, 2014]
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Lancement de Youstice
Internet Retailing by Isabelle Condou [June 1, 2014]
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Youstice débarque en France
Journal Auto by Gredy Raffin [May 26, 2014]
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Youstice veut faciliter la résolution des litiges
Business & Marches by Franck Stassi [May 21, 2014]
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Germany

Newsletter Mai – Kundencenter
OscWare [May 27, 2015]
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Treffpunkt E-Commerce Berlin stand im Zeichen von Ebay und Amazon
Onlinehaendler News [May 7, 2015]
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Frage der Woche: Was erwarten Sie vom nächsten Jahr? (Teil 5)
Sysbus [January 5, 2015]
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Youstice - Kooperation mit PrestaShop beschlossen
ONEtoONE [November 24, 2014]
Website Download (PNG)

PrestaShop und Youstice schließen Partnerschaft
Investro Szene [November 12, 2014]
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Youstice: "Kunden sollen sich nicht über Facebook beschweren"
Officemitte [October 7, 2014]
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Händlerbund kooperiert mit Plattform für Beschwerdemanagement Youstice
E-commerce Magazin [October 7, 2014]
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Partner für stärkeres Vertrauen im Online-Handel: Youstice kooperiert mit dem Händlerbund
Startups im Internet [October 7, 2014]
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Youstice: "Unzufriedene Kunden müssen sich nicht länger bei Facebook beschweren"
Onlinehändler News [October 7, 2014]
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Streit beim Online-Shopping? Das ist ein Fall fur den Schlichter
Freizeit Revue [July 7, 2014]
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Kostenloser Service für e-commerce Magazin Leser: Youstice stellt Web-Applikation für Beschwerdemanagement vor
E-Commerce Magazin [June 6, 2014]
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Glückliche Kunden mit nur wenigen Klicks gewinnen
Perspektive Mittelstand [June 6, 2014]
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youstice.de – Beschwerdemanagement via Web-App
Startups im Internet [June 5, 2014]
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Greece

Το ODReurope λανσάρει στην Ελλάδα την πλατφόρμα Youstice
Palo [June 3, 2015]
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Το ODReurope λανσάρει στην Ελλάδα την πλατφόρμα Youstice
Marketing Week [June 3, 2015]
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Το ODReurope και το YOUSTICE φέρνουν στην Ελλάδα την online επίλυση διαφορών
Ora Thessaloniki [June, 2015]
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Νέα καινοτομία στην Ελλάδα! Λύστε τις διαφορές σας Online
ka-business.gr [May 29, 2015]
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Spain

La protección de los consumidores en la era de la empresa digital
Blog de Consumers International by Marcela Ortiz [July 15, 2014]
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Los consumidores son tan perezosos que prefieren perder dinero antes que tomarse la molestia de quejarse
Marketing Directo [June 5, 2014]
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United States

Slovak apps doing businesses’ dirty work: complaint management
Geektime, Lenka Laukova [February 10, 2015]
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Youstice launches the first global web application that provides access
to multilingual ODR services for consumers and retailers

ODR.info by Leah Wing [July 9, 2014]
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VRooMY Developments
Harvard Blogs by Doc Searls [May 1, 2014]
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Austria

Promo: Youstice erweitert seine Aktivitäten in Österreich
aCommerce Team by Stephan Grad [November 18, 2014]
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Italy

Ecommerce, chi sbaglia ‘paga’
Food Web.it [November 24, 2014]
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Slovakia

Alternatívne riešenie sporov v SR: Je váš e-shop pripravený?
Pricemania academy, Radoslav Bonk [January 22, 2016]
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Youstice - aplikácia na riešenie sťažností
Inteo [January 20, 2016]
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Youstice: online spravodlivosť pre predajcov a spotrebiteľov
Webglobe [April 15, 2015]
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Aj zo sklamania môžete vyťažiť. Bojujte za svoje spotrebiteľské práva
nasenovinky.sk [December 23, 2014]
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Startup awards - nominácie
RTVS [December 1, 2014]
Watch Video

Hospodárske noviny - Kategória society
Hospodárske noviny [November 27, 2014]
Download (JPG)

Startup Awards.Sk 2014: Porota vybrala dvanásť finalistov
TREND.sk, Jozef Andacky [November 18, 2014]
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Súťaž StartupAwards.SK 2014 spoznala 12 finalistov
Info.sk [November 18, 2014]
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Dopyt po vedomostiach o online je čoraz väčší
Webnoviny [July 8, 2014]
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YOUSTICE: Spravodlivosť po slovensky
Webnoviny by Luky Gašparík [April 1, 2014]
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Czech Republic

Slovenské StartupAwards jdou do finále. Porota vybrala dvanáct nejlepších
Lupa.cz by Jan Beranek [November 19, 2014]
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Turkey

Youstice simplifies and accelerates the customer-response aspect of managing a business
Webrazzi [November 19, 2014]
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Youstice simplifies and accelerates the customer-response aspect of managing a business
Turkey News Today [November 19, 2014]
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Japan

Annual ODR Forum for business
QuonNet [July 4, 2014]
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Broadcast - United States

Retailers and customers resolving customer complaints as PARTNERS
Interview with Zbynek Loebl [December 11, 2014]
Tune in


Broadcast - United Kingdom

12 local affiliates of BBC Radio
Interview with Patrick Fagan [June 12, 2014]
Tune in


Telecast - Argentina

Alberto Elisavetsky en televisión - ODR/RDL - Proyecto Federal - Argentinísima Satelital
Interview with Alberto Elisavetsky [January 28, 2016]
Watch


Broadcast - France

BFM Radio
Interview with Thibault Verbiest
Tune in