Welcome to Youstice Blog!

We will use this space to share with you the latest developments on what we do at Youstice. We will also invite various experts to speak their mind about a number of topics, such as online dispute resolution, as well as the latest trends in issue management, e-commerce and technology, among others.

Zbyněk Loebl: My road to Youstice

My name is Zbyněk Loebl and three years back I got an idea on how to make online shopping just a little bit safer and more satisfying. It all began with an e-shop order gone wrong and now, three years and multiple awards later, we can finally boast ourselves as a provider of first online platform that solves shopping issues across the globe in a fast and efficient manner.

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Reward your loyal customers

Offering a great product or service is a must. You can‘t fool customers and if you would like to, your business wouldn‘t last very long. Beside great value of a product, exceptional support is another part of a successful business. What will complement a great product and exceptional support and make them the „holy business trinity“? Rewarding of loyal customers, of course!

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How to turn your customers into promoters

Brand recognition doesn’t come cheap. Who’s better to spread the good word of your e-shop than your customers who know your product and services best? Here are three fireproof ways of turning your customers into brand ambassadors.

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Why automation is necessary for your small online business

It's a dog eat dog world out there for the small e-shops. According to Ecommerce Europe 2014 report, there are more than 645 000 estimated online businesses in Europe.1 That means vast competition, little-to-no chance of quick brand awareness and minimal budget. It's make it or break it time for small online businesses and every penny counts. This is why it’s worth considering automation as a tool for better business results.

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What does it mean to be customer-centric?

According to world-renowned expert on branding and digital strategy Minter Dial, customer-centricity is one of the biggest trends for 2015.1 While the term has been around since 90`s, the philosophy has not yet made it into mainstream vernacular. What are the 7 most important tips for being customer-centric?

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